Terms of Service

This is an English translation provided for convenience. In case of any discrepancy, the Turkish version prevails. Turkish version: Kullanım Şartları

These terms govern the use of the service provided at axvilo.com by NAIDOS LLC, operating under the “Axvilo” brand (“Axvilo”, “we”). By creating an account or using the service, you accept these terms. Credit package purchases are also governed by the Pre-Contractual Information Form and the Distance Sales Agreement (summarized in section 4 below; Turkish originals: Ön Bilgilendirme Formu, Mesafeli Satış Sözleşmesi). In case of conflict, those documents prevail for consumers.

1. Service

Axvilo is a web service (SaaS) that uses AI to turn the product photos you upload (on a hanger or laid flat) into e-commerce images with a model. Images are generated using AI-created models and can be downloaded from your account.

2. Account

• To use the service you must be at least 18 years old and provide accurate, up-to-date information when opening an account.
• Only one account may be opened per phone number. Multiple accounts may not be opened to obtain free credits.
• Your account is personal; it may not be shared, transferred or sold. If you use it on behalf of a company, you confirm that you are authorized to bind that company to these terms.
• You are responsible for the security of your sign-in codes and your email account. If you notice unauthorized use, report it immediately to destek@axvilo.com.
• You can close your account at any time by writing to destek@axvilo.com.

3. Credits

• 1 credit = 1 image. The number of credits to be spent is shown before each generation.
• Credit packages are one-time purchases; there is no subscription or automatic renewal.
• Purchased credits do not expire and are not deleted for non-use.
• Credits are personal; they cannot be transferred to another account, exchanged for cash, or earn interest.
• Credits spent on a generation that fails for a technical reason are automatically returned to your account.
• Credit balances are changed only by our system.
• If your account is closed (at your request or due to a breach of these terms), no cash refund is given for remaining credits. The only exception is the rule in our Cancellation & Refund Policy: you may request a refund for a completely unused package within 14 days of purchase.

4. Purchases, payment and delivery (summary of sales terms)

• Prices are in Turkish lira (TRY). The price shown is the total price you pay; no additional charges appear at checkout.
• Payment is taken in a single transaction by credit or debit card through the payment institution Stripe. Card details are entered directly on Stripe’s secure payment page; Axvilo does not see or store them. Your card issuer may apply its own foreign transaction or currency conversion fees, which are governed by your agreement with your bank.
• There is no physical delivery. Credits are added to your account immediately upon payment confirmation, and performance of the service begins at that moment.
• Right of withdrawal: under Article 15(1)(ğ) and (h) of the Turkish Distance Contracts Regulation, services performed instantly in electronic form, and services whose performance begins with the consumer’s approval before the withdrawal period ends, are exempt from the right of withdrawal. Before paying, you confirm that credits will be added to your account immediately; therefore there is no statutory right of withdrawal.
• Nevertheless, Axvilo voluntarily accepts refund requests for completely unused packages made within 14 days of purchase, refunded in full to the original payment method within 14 days of receiving the request. Packages that have started to be used are not refunded. Free and gift credits are not refundable.

5. Free credits

• New accounts receive 5 free trial credits after their phone number is verified.
• Free credits are granted only once per phone number; they cannot be exchanged for cash, transferred, or refunded.
• Gift credits given in campaigns are subject to the same rules; any campaign-specific conditions are stated in the announcement.
• If a fake, temporary or third-party phone number is used to obtain free credits, those credits and the images generated with them may be revoked.

6. Free regeneration (faulty image)

• If a generation has a technical quality problem (the product rendered incorrectly, e.g. its color, pattern or an important detail clearly different; a distorted model; cropped framing), you can report it in the dashboard and request a free regeneration.
• This right can be used once per image, up to 10% of the credits you spent in a calendar month (at least 1).
• Differences in taste or preference (pose, expression, model choice, background style, etc.) are not quality problems and are not covered.

7. Nature of AI output

• Images are generated by AI. We work to preserve your product’s color, pattern, cut and details; however, the output is not guaranteed to be identical to the product. Each generation may produce a different result.
• You are responsible for checking that an image accurately reflects the product before publishing it in your store or on a marketplace. For images whose color or details are clearly different, you can use the regeneration right in section 6.
• Axvilo is not responsible for changes in marketplaces’ image rules or for the sales results of the images.

8. Prohibited uses

You may not use the service to:

• upload photos that do not belong to you or that you have no right to use (e.g. product images of other sellers or brands);
• generate listing images that misrepresent the product or mislead consumers;
• attempt to generate content containing nudity, obscenity, violence, hate speech, or other unlawful content;
• upload photos containing real people’s faces or identities, or use a person’s image without permission;
• infringe others’ trademark, copyright or other intellectual property rights;
• abuse the system: attempt to bypass security measures, manipulate the credit system, or collect free credits with multiple accounts;
• send bulk requests using bots, scripts or similar automation tools, overload the service’s infrastructure, or scrape content.

9. Intellectual property

• The photos you upload and the images you generate with the service belong to you. You may use the images commercially in your store, on marketplaces, on social media, in catalogs and in your ads, without time or territorial limits.
• So that we can generate images, you grant us a limited permission to process and store your uploaded content and pass it to our service providers solely for the purpose of providing the service. This permission ends when your account and content are deleted.
• The models are fictional identities created by AI and do not represent real people. These model identities and the site, software, brand and design elements belong to Axvilo. Model images may not be copied separately or used in other services, other than within the images you generate.
• Under these terms you have no obligation to disclose that images were generated by AI; however, you are responsible for the accuracy of your listings, ensuring they are not misleading, and their compliance with marketplace rules.

10. Showcase and marketing use

We use your images as examples on our site, social media or ads only with your separate, explicit permission. You can withdraw your permission at any time; once withdrawn, new uses are stopped.

11. Service continuity and limitation of liability

• We make reasonable efforts to keep the service running without interruption; however, temporary outages may occur due to maintenance, service provider failures or reasons beyond our control. Credits for generations that fail during an outage are returned.
• To the extent permitted by law, we are not liable for indirect damages (such as lost profits, lost sales or reputational damage). In any case, our total liability is limited to the total amount you paid us in the 12 months before the event giving rise to the damage.
• These limitations do not affect damages arising from our intent or gross negligence, or consumers’ statutory rights that cannot be limited by contract.
• You agree to cover damages arising from third-party claims against us caused by content you upload (e.g. copyright infringement).

12. Suspension and closure of accounts

If you breach these terms, abuse the service or upload unlawful content, we may suspend or close your account with prior notice, or without notice in urgent cases (security risk, clear unlawfulness). We will inform you of the reason for suspension; you can send your objection to destek@axvilo.com.

13. Changes

We may update these terms. We will notify you of significant changes by email or on the site at least 15 days before they take effect. Continuing to use the service after a change means you accept the new terms. Credits you purchased earlier remain subject to the conditions in effect on the purchase date.

14. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Türkiye. Consumers may apply to the Consumer Arbitration Committees at their place of residence or where the transaction took place, within the monetary limits announced annually by the Ministry of Trade, and to the Consumer Courts for disputes above those limits. For disputes with users who are not consumers (merchants and companies), the Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction.

15. Contact

• Legal name: NAIDOS LLC (operating under the Axvilo brand)
• Address: 8 The Green, Dover, Delaware 19901, United States
• Email: destek@axvilo.com
• Website: axvilo.com

Last updated: November 15, 2026