Cancellation & Refund Policy
Axvilo credit packages are one-time purchases; since there is no subscription, there is no renewal to cancel. Our refund rules are below.
Who can get a refund?
- If you bought a package that is completely unused (not a single credit spent), you can get a refund.
- If at least one credit from the package has been spent, no refund is given, because credits are added to your account at the moment of payment and the service starts being performed immediately.
- Free trial credits and gift credits are not eligible for refunds.
Until when?
You must request it within 14 days of the purchase date.
How to request
Simply email destek@axvilo.com from the email address registered in your account, stating your name, account email and purchase date.
How long, and where to?
- Once your request is checked and approved, the package’s credits are removed from your account.
- The full amount you paid is refunded to the card used for payment within 14 days at the latest from when we receive your request.
- The time it takes for the amount to appear on your card statement depends on your bank (usually 5–10 business days).
Failed or faulty generations
- The credit for a generation that fails for a technical reason is automatically returned to your account, without you needing to ask.
- For faulty generations (product rendered incorrectly, distorted model, cropped framing), a free regeneration is provided instead of a cash refund: once per image, up to 10% of the credits spent in the month (at least 1). Differences in taste or preference are not covered.
This policy applies together with our Terms of Service and the Turkish Mesafeli Satış Sözleşmesi (Distance Sales Agreement) and Ön Bilgilendirme Formu (Pre-Contractual Information Form).
Contact
- Legal name: NAIDOS LLC (operating under the Axvilo brand)
- Address: 8 The Green, Dover, Delaware 19901, United States
- Email: destek@axvilo.com
- Website: axvilo.com